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Terms and Conditions

PRICES
The prices shown in this catalogue are export prices without VAT and apply only if the articles are shipped out of Rwanda by us. Sorry for the moment the tax refund at the airport is not available yet. For our residential customers we have to add 18% of VAT.

Goods ordered from abroad but collected in our Rwandan shop have to pay VAT.

Come to visit our shop . You may find more fashion articles as we also offer other fashion good like jewelry of renowned Rwanda designers.We can also send you by email our catalogue of new products.

ORDERING
You may place your order directly to Dokmai Rwanda via email (info.dokmairwanda@gmail.com). Please use the order codes provided for each product within the catalogue, and remember to append the color(s) desired to the code, referring to the material swatches included.
We grant a 5% discount for orders above 600 USD and special whole seller conditions (above 1000 USD)
Quantity discounts will be granted for the same article (even if ordered in different colours). Ask for our actual price list and discounts. Address inquiries and orders to Bernadette Umunyana.

PRODUCTION TIMELINE
We hand-make all our goods from scratch in our workshop located in Kigali, Rwanda. We will notify you of the timeline for producing your order once received.

SHIPPING
For our customers outside Kigali we can ship the goods to you. We provide a free of charge service of handing over the goods to our express forwarder  DHL (FCA incoterms conditions).  The goods are not insured by DOKMAI RWANDA against transport losses and damages.
Shipping fees depend on weight and distance and will be calculated according to your order. The minimum order for wholesale is 10kg, the maximum is 100kg. Please contact us for quotation of freight costs, We will get the best offer for you (DHL, UPS, FEDEX and EMS)

PAYMENT
Upon receipt of your order, we will send an invoice with the total cost. Payment is required within 24 hours of invoicing. Payment can be made for the moment only through bank transfer to one of our bank accounts  in Germany or Rwanda. We are about to install a payment gateway allowing the use of major credit cards.

WARRANTY AND RETURNING OF GOODS

We repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty within a delay of 14 days. Articles bought in our shops should be returned to the shops in new, unused condition, accompanied by an original Dokmai Rwanda receipt/invoice.

For online sales in particular those from abroad we provide a reduction in price for justified minor faults (photos). Being conscious of the delays and costs of a return shipment we propose in case of major manufacturing faults that we will either refund or replace the article. We request however that the original article is destroyed. This fact should be demonstrated through photos which clearly show that the article is not usable any longer.

But please be aware that the pictures in our catalogues (o-line, hardcopy) are only indicative, because (1) of problems of computer screens to display true colours; (2) due to the nature of the material (top grain leather) and the dying process which can entail variations and deviations in colour. These variations are not a manufacturing fault and therefore not covered by our return policy. This applies also to the kitenge fabrics we use as lining. These fabrics are only available in small quantities and can often not be replenished. DOKMAI Rwanda will use similar kitenge fabrics or upon request kitenge with other colour patterns.

With your order you accept tacitly reasonable deviations from the models presented in our catalogues at the discretion of DOKMAI Rwanda.

You may however request to get an idea of the final product (s) by asking to receive prior to the shipment a picture showing the leather colour (indicated in Pantone codes) and the lining

 

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